Support

Prompting and QSeries Support is available immediately during working hours from any of our three offices (London, New York & Charlotte). You can call any of these support teams, regardless of where you purchased your system.

Office Hours are as follows:

London (+44 208 665 2992)
09:00 to 18:00 (GMT)

Charlotte (+1 704 377 1496)
09:00 to 17:00 (EST)

New York (+1 212 929 7755)
09:00 to 17:00 (EST)

In addition Autocue provides 24-hour support for those customers covered by an annual maintenance agreement.

Out of hours help can be obtained by calling either London or Charlotte, choosing the Support option given by the answering system, and then leaving a message including a clear contact name and number and a description of the problem. An engineer will call back within a few minutes.